Blue Stone-Studded Premium Kundan Earring

1. What products does Beads and Threads offer?

We offer a curated collection of Rings, Neckpieces, Earrings, and Bracelets across Indian and Indo-Western categories, perfect for weddings, festivals, parties, and everyday wear.

2. What is your exchange and return policy?

Items can be returned or exchanged within 7 days of delivery.

Products must be unused, unworn, and in original packaging with tags.

Proof of purchase (receipt/order ID) is required.

Sale items or customized jewelery are not eligible for return/exchange unless defective.

3. How do I start a return or exchange?

Contact us at Beadsandthreads4u@gmail.com or call +91-9850957744 (Mon–Sat, 10 AM – 6 PM) with your order details and reason. Our team will guide you through the process.

4. How will I receive my refund?

Refunds are processed to your original payment method. Please note: shipping costs are non-refundable.

5. Can I exchange for a different size, colour, or style?

Yes, exchanges are possible depending on stock availability. If the item is not available, a refund will be issued.

6. What if I receive a damaged or defective product?

Email us with pictures or call immediately upon receipt. We will arrange a replacement or full refund including shipping charges.

7. How do I contact customer support?

📧 Email: Beadsandthreads4u@gmail.com
📞 Phone: +91-9850957744 (Mon–Sat, 10:00 AM – 6:00 PM)

At Beads and Threads, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not satisfied with your purchase, our Exchange and Return Policy provides guidelines on how to return or exchange items.

1. Eligibility for Exchange or Return
To be eligible for an exchange or return, please ensure that:

The item is unused and in the same condition that you received it.
The item is in its original packaging, including all tags, boxes, and certificates, if applicable.
You have the original receipt or proof of purchase.
The request for exchange or return is made within 14 days of the delivery date.
Please note that items on sale or custom-made products are not eligible for return or exchange unless they are defective or damaged upon receipt.

2. Process for Exchange or Return
To initiate an exchange or return:

Contact Us: Email us at Beadsandthreads4u@gmail.com or call us at +91-9850957744 (Mon-Sat, 10:00 AM to 6:00 PM) within [insert number of days, e.g., 7 or 14 days] of receiving your order to request an exchange or return. Please include your order number, details of the item(s) you wish to exchange or return, and the reason for the exchange or return.
Approval: Once your request is received, our team will review it and notify you of the approval or rejection of your request. If approved, we will provide you with instructions on how to proceed with the exchange or return.
Shipping: If your exchange or return is approved, you will be responsible for shipping the item back to us. Please ensure that the item is securely packaged to prevent damage during transit. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Processing Your Exchange or Return: Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your exchange or return. If approved, we will process the exchange or refund your purchase amount (excluding any shipping costs) to your original method of payment. The processing time for refunds may vary depending on your payment provider.
3. Non-Returnable Items
Certain items are not eligible for return or exchange, including but not limited to:

Customized or personalized items.
Sale or clearance items.
Items that have been used, worn, or altered.
4. Refunds
Refunds will be processed to the original payment method used during the purchase. Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if applicable.

5. Exchanges
If you wish to exchange an item for a different size, color, or style, please contact us to confirm the availability of the desired item. Exchanges are subject to availability, and if the desired item is not available, you may opt for a refund instead.

6. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately upon receipt at Beadsandthreads4u@gmail.com or +91-9850957744 (Mon-Sat, 10:00 AM to 6:00 PM) with a detailed description of the issue and, if possible, photographs of the damage or defect. We will provide instructions on how to return the damaged or defective item, and we will cover the shipping costs for such returns. Upon receiving the damaged or defective item, we will offer a replacement or full refund, including shipping costs.

7. Contact Information
If you have any questions or need further assistance with your exchange or return, please do not hesitate to contact us at Beadsandthreads4u@gmail.com or call +91-9850957744 (Mon-Sat, 10:00 AM to 6:00 PM).

At Beads and Threads, we are dedicated to delivering your orders promptly and efficiently. This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased from our website, https://beadsandthreads.in/ (the “Site”).

1. Shipping Locations
We offer domestic as well as international shipping. Please allow 3-4 business days for order processing before shipment.

2. Delivery Times
We aim to deliver your order within 5-7 business days from the date of dispatch. Please note that delivery times are estimates and may vary depending on your location and any unforeseen delays by the courier services.

3. Shipping Charges
Shipping charges are calculated based on the weight and dimensions of your order, as well as the destination. The shipping cost will be displayed at checkout before you complete your purchase.

4. Order Processing Time
Orders are processed and dispatched within 1-2 business days after the order is placed. Orders placed on weekends or public holidays will be processed on the next business day.

5. Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email with a tracking number and a link to track your package. Please allow 24-48 hours for the tracking information to be updated.

6. Delivery Issues
If you experience any issues with the delivery of your order, such as delayed delivery, lost package, or damage during transit, please contact us immediately at Beadsandthreads4u@gmail.com or call +91-9850957744 (Mon-Sat, 10:00 AM to 6:00 PM). We will work with the courier service to resolve the issue promptly.

7. Incorrect Address
Please ensure that the shipping address provided is accurate and complete. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you realize that you have provided an incorrect address, please contact us immediately. If the order has not yet been dispatched, we may be able to update the address.

8. Undeliverable Packages
In the event that a package is returned to us as undeliverable due to an incorrect address, refusal of delivery, or any other reason, we will contact you to arrange reshipment. Additional shipping charges may apply.

9. Contact Information
For any questions or concerns regarding our Shipping Policy, please contact us at Beadsandthreads4u@gmail.com or call +91-9850957744 (Mon-Sat, 10:00 AM to 6:00 PM).